Reviewers consistently experience fast, hands-on support from staff who negotiate with lenders and stay in close contact throughout the loan journey. Clients praise the team for turning what could be stressful into an exciting process, particularly first home buyers who found confidence in detailed explanations and genuine advocacy.
The business handles first home purchases, refinancing, investment loans, and business lending across multiple occasions. Several reviewers returned for repeat business after positive initial experiences, citing smooth settlements, proactive rate-hunting, and willingness to solve difficult cases most brokers would decline.
Most reviewers praise quick, knowledgeable tax advice and clear explanations even for complex returns. One recent complaint highlights unresponsiveness to callback requests, a notable gap in an otherwise strong record.
All 15 reviews are five-star, praising the team's deep market knowledge and willingness to tackle complex deals others reject. Reviewers highlight late-night work on applications, strategic sessions for portfolio building, and calm guidance through first purchases and multi-property refinances.
Most reviewers praise Findex's knowledgeable staff and prompt service on tax and financial planning. Several experienced serious delays in fund releases and poor responsiveness on business matters, raising concerns about reliability under stress.
Last updated 2026-08-01