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Keylend

Updated 2026-08-01 · 5,295 reviewed · 601 listed · Scored from 33 Google reviews · How we rank ›

4.9(33) 85 composite score See reviews on Google ✓ Google-verified Publishes prices
First Home Buyer LoansReverse Mortgage & Retirement FinanceMortgage Broker
Keylend
Services
First Home Buyer Loans, Reverse Mortgage & Retirement Finance, Mortgage Broker
Reviews
33

What recent reviews say

Most clients report working with experienced brokers who make complex lending straightforward, explain options clearly, and stay available throughout the journey. Multiple reviewers praise specific staff for their patience, honesty, and willingness to pursue approvals even in tricky situations like visa applications or construction loans.

The firm handles first home buyers, refinancing, and investment property loans. One complaint surfaces around unprofessional behaviour from a single staff member, though the overwhelming pattern shows reliable, attentive service.

Praised for
  • knowledgeable and professional staff
  • quick response and availability
  • clear explanations of complex processes
  • genuine care for client outcomes
  • handled difficult cases well
Watch-outs
  • unprofessional conduct and dismissiveness
responsive-communicationexplained-clearlyknowledgeablepersonalised-serviceprofessional-and-honestwent-above-and-beyondsmooth-settlement
Best for: First home buyers seeking patient guidance; clients with complex financial situations or visa constraints.
Think twice if: One reviewer reported disrespectful, dismissive behaviour; experiences may vary depending on which broker handles your case.

Strengths

  • experienced team with strong track records
  • available and responsive throughout process
  • clear communication in complex cases
  • willingness to work through difficult scenarios

What reviews say by service

First Home Buyer Loans
Clients report patient guidance, clear explanations, and smooth approvals even in challenging circumstances.
refinancing
Reviewers praise straightforward processes and knowledgeable advice on switching or restructuring.
Mortgage Broker
Strong emphasis on personalised service, availability, and matching clients to the right loan product.

How it compares

  • Rated 4.9 against a 4.93 average across the 371 first home buyer loans businesses listed here.
  • Has more Google reviews than 35% of the businesses in this directory.

How we scored this

How We Score
Star rating 95
Review volume 66
Review recency 100
Review sentiment 75
Profile completeness 100
Verification 30

Rating breakdown

5
32
4
0
3
0
2
0
1
1

Common questions

Are you open seven days a week?
Yes, the business publishes opening hours for seven days of the week.
What is your current home loan comparison rate?
Their website lists comparison rates starting from 5.24%.
Can you help with construction or investment property loans?
Yes, the business offers both construction loans and investment property loans alongside home loans and refinancing.
Request a quote

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Last updated 2026-08-01