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Assured Home Loans

Updated 2026-08-01 · 5,295 reviewed · 601 listed · Scored from 156 Google reviews · How we rank ›

4.9(156) 87 composite score See reviews on Google ✓ Google-verified
First Home Buyer LoansInvestment Property LoansCommercial & Business FinanceReverse Mortgage & Retirement FinanceMortgage Broker
Assured Home Loans
Services
First Home Buyer Loans, Investment Property Loans, Commercial & Business Finance
Reviews
156

What recent reviews say

The team and the team earn consistent praise for turning mortgages into straightforward, low-stress experiences. Reviewers value the clear language, prompt updates, and genuine care that takes the worry out of buying or refinancing.

Repeat clients-some across two decades-trust them for investment properties and downsizing too. One investor raised concerns about an off-market property deal, settlement delays, and responsiveness to complaints; most transactions with the main team feel seamless and reliable.

Recent shift: One negative experience (6 months ago) from an investor regarding off-market property advice and settlement delays contrasts sharply with overwhelmingly positive recent reviews (most from past 6 months) focused on first-home and refinance transactions.

Praised for
  • clear communication throughout
  • genuinely supportive and caring
  • went above and beyond
  • stress-free, smooth process
  • honest and transparent advice
Watch-outs
  • promises not kept on settlement issues
  • intentional delays in loan submission
  • communication failures during investment opportunities
  • blame deflection by leadership
responsive-communicationexplained-clearlywent-above-and-beyondprofessional-and-honestsmooth-settlementpersonalised-servicegreat-for-first-home-buyers
Best for: First-home buyers and repeat customers who value hand-holding and clear, honest advice through the entire process.
Think twice if: Investors pursuing off-market or developer-led properties may want to do their own due diligence independently; one reviewer felt misled on growth assumptions and settlement penalties.

Strengths

  • 20+ year client relationships
  • clear, jargon-free explanations
  • dedicated broker who stays in touch
  • investment and commercial lending alongside home loans

What reviews say by service

First Home Buyer Loans
Buyers consistently report clear, hand-holding guidance and smooth settlements; process described as easy and stress-free.
refinancing
Refinance customers praise quick turnaround and transparent rate negotiation with lenders.
Investment Property Loans
One investor raised concerns about off-market property advice and settlement delays; most other mentions positive.
Reverse Mortgage & Retirement Finance
No review evidence.
Commercial & Business Finance
No clear review evidence on this service.
Mortgage Broker
Broker model praised for negotiating best rates and terms; transparency and ease highlighted across deal types.

How it compares

  • Rated 4.9 against a 4.93 average across the 371 first home buyer loans businesses listed here.
  • Has more Google reviews than 80% of the businesses in this directory.

How we scored this

How We Score
Star rating 94
Review volume 95
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
149
4
2
3
0
2
1
1
4

Common questions

How long does the loan process typically take?
Recent reviewers describe the experience as 'quick', 'smooth', and 'stress-free', with the team staying in touch throughout. One reviewer noted settling on a first-home purchase within a good timeframe. No specific timeline is stated.
Will I understand what's happening, or will it be full of jargon?
Reviewers consistently praise 'clear communication', 'everything explained clearly', and 'no confusing jargon'. The team is noted for being 'down-to-earth' and making things straightforward for first-time buyers.
What if I have used Assured before and want to refinance or buy again?
Several clients report using the broker for multiple transactions over 10-20 years. One customer used the service twice (refinance and new purchase), another four times, with positive outcomes each time.
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Last updated 2026-08-01