Most customers report a straightforward, supportive experience: the team answers questions readily, explains loan options clearly, and stays in touch from application to settlement. Brett and the team are frequently praised for making first-home buying less daunting and securing competitive rates.
One recent customer had the opposite: poor initial guidance, missed settlement dates, and high legal costs. After a staff member left, the broker declined to take responsibility. This stands in tension with the near-universal five-star record and suggests service quality may depend heavily on who handles your file.
Two five-star reviews highlight professional service and competitive rates. Refinancing clients note clear communication and efficient handling, though the sample is small.
Every review is five stars. Clients consistently praise reliable, attentive service with weekly check-ins and rapid responses across phone, email, text, and video. Sally secures competitive rates, manages complex deals, and removes stress from the purchase process-reviewers note she works odd hours and solves problems other brokers won't touch.
Staff guide clients through every step with patience and clear explanations, whether first-time buyers or refinancing. The team responds quickly to calls and emails, removes jargon, and stays available to answer questions as they arise.
Last updated 2026-08-01