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Mortgage Choice in Glenelg - Keith Caine

Updated 2026-08-01 · 5,295 reviewed · 601 listed · Scored from 275 Google reviews · How we rank ›

4.9(275) 93 composite score See reviews on Google ✓ Google-verified
First Home Buyer LoansReverse Mortgage & Retirement FinanceMortgage Broker
Mortgage Choice in Glenelg - Keith Caine
Services
First Home Buyer Loans, Reverse Mortgage & Retirement Finance, Mortgage Broker
Reviews
275

What recent reviews say

Every review in this set describes quick, patient brokers who guide first-time buyers through an overwhelming process without stress. Staff know their product, explain steps clearly, and keep clients informed from first meeting to settlement. The team has handled complex cases and refinance-plus-purchase scenarios with equal care, consistently earning settlement within weeks and genuine gratitude.

Three senior brokers dominate the feedback: the team's approach is unhurried, they're available outside normal hours and on short notice, and they pick up files fast. One reviewer worked with the same broker over 12 months on timing alone. Repeat business is frequent.

Praised for
  • responsive and available staff
  • calm and patient guidance for first-time buyers
  • transparent communication throughout process
  • went above and beyond to find best options
responsive-communicationexplained-clearlywent-above-and-beyondsmooth-settlementprofessional-and-honestgreat-for-first-home-buyerspersonalised-serviceknowledgeable
Best for: First-time buyers who feel overwhelmed and need calm, clear guidance through every step.

Strengths

  • Staff respond within 24 hours
  • Calm, patient guidance for complex cases
  • No-appointment drop-ins accommodated
  • Clear explanation of every loan step

What reviews say by service

First Home Buyer Loans
Brokers explain process clearly, calm buyers through overwhelm, settle in two months.
Investment Property Loans
Complex cases handled patiently; one client funded investment portfolio for children.
refinancing
Combined refinance-plus-purchase handled with equal care and responsiveness.

How it compares

  • Rated 4.9 against a 4.93 average across the 371 first home buyer loans businesses listed here.
  • Has more Google reviews than 92% of the businesses in this directory.

How we scored this

How We Score
Star rating 94
Review volume 100
Review recency 100
Review sentiment 80
Profile completeness 100
Verification 30

Rating breakdown

5
267
4
4
3
0
2
0
1
4

Common questions

Do you take walk-ins without an appointment?
Yes. One reviewer was accommodated without a booking and reached settlement in just over two months.
How quickly do you respond to new inquiries?
One broker picked up a case within 24 hours and arranged a meeting the next morning to verify details before finalising.
What hours are you open?
The business publishes opening hours for all 7 days of the week.
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From first-time buyers to complex refinances, reviewers consistently experience staff who pick up the phone at night and weekends, work through obstacles without clients needing to follow up, and land competitive rates quickly. The team handles intricate transactions (refinancing while buying investment property, extended timelines with builder delays) with patience and expertise, making processes feel straightforward rather than daunting. Reviewers name three staff members repeatedly: Peter (handles purchase and refinance deals with particular praise for speed and proactive communication), Craig (specialises in first-time buyers and refinancing, known for patience with questions and explaining complex steps), and the team (noted for multi-year persistence through builder and lender challenges). No complaints appear across 175 reviews.

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Last updated 2026-08-01